I can't find what I'm looking for! Can you order it in for me?
We will do our best! Certain items like grooming blades we don't have our full stock listed on our website, but give us a call or send an email and we will check with our stock and suppliers to see what we can do for you!
Where do you ship to?
Currently, we are only shipping within Canada.
What shipping carriers do you use?
We ship most of our orders through Canada Post. If you have a heavy/large package, it may be shipped UPS, Canpar, Fedex, etc.
How long does it take for you to process my order?
Usually same-day pickup orders are processed within the day. Orders that are being shipped out will be sent in 1-3 business days.
What are your accepted forms of payment?
We accept Cash, Debit, Mastercard and Visa. Payment for rendered services (such as grooms or nail cutting) are Cash or Debit only.
What do I bring to the dog wash?
Loonies and/or Toonies and a Towel to help dry the dog. Please note you will need at least one toonie to start the wash.
Do you carry cowboy boots?
We do carry a nice selection of men’s, ladies’ and children’s cowboy boots. The boots we carry are Canada West, Ariat, Durango and Old West. We have in stock steel toe cowboy work boots, sizes and styles will vary. Our store front also has a wonderful selection of western apparel such as jackets, shirts, hats, belts and jeans. You will pretty much find anything western related here, including cards, gifts and toys.
Do you carry products with CBD in them?
Yes, however such products are offered in-store only. We have Mojo treats and CBD oils by Yappetizers and Riva's Remedies.
Do you sell animals?
We do not sell any pets in our store. However, we do provide our local farmers the opportunity to purchase live birds in the spring. Birds are pre-ordered and require immediate pick up upon arrival. See our farming and chickens tab for additional information.
I didn’t find what I was looking for, can you help?
We will do our best to help you find what you are looking for. We may not carry everything in stock because the selection available is endless but we will gladly help you find your item, order it in for pick-up at our store front location or have it shipped directly to your address. Please contact store for assistance.
How much for a dog groom?
Prices will vary based on the time required, breed/size of dog and desired services. Accurate quotes will be determined on an individual basis. Our start rate is $55.
Do you groom cats?
We have a groomer that is able to take in selective cats for grooming. Because the nature of what is involved when grooming cats, the price starts at $80.
Does Little Bit Western offer same day or walk-in dog grooms?
Our schedule is booked weeks ahead of time therefore we are unable to accommodate walk-in grooms. We are, however, able to do nail trims on a “walk-in” basis. We advise to call before showing up as to not be disappointed by an unavailable groomer. We also have the self-serve doggie wash which is available on a walk-in basis and is always open during our regular work hours.
How long do dogs stay in kennels?
During the day, dogs are intermittently in their kennel. Schedule is 7:30am, outside morning stretch. Dogs stay out and play for about 30 minutes and return inside to eat. Dogs are on rotation throughout the day in groups of 6-8, always alternating between play time and down time all day long. If your dog requires extra downtime, please indicate this on you boarding agreement.
Why do you have pick-up and drop-off times?
In order for staff to be readily available to check-in and check-out dogs, we have reserved time for you to be properly serviced in a timely manner. Although we are looking at different ways to accommodate the various schedules, at the moment pick-up and drop-off times work best for the kennel flow and will be in effect until further notice.
Does my dog get walks?
We do not individually walk dogs when staying at the kennel unless you have requested us to do so and charges will apply. The dogs do, however get plenty of play, exercise, love and attention. We have a large indoor and outdoor yard that all dogs share, under supervision.